Service for Cosmo
Deeply integrate smart technology
into every detail of the transformation

From the moment you purchase Cosmos,
we will customize an all-inclusive lifecycle service package
that precisely meets the diverse needs of product operations.
This ensures that you will not only enjoy a trustworthy service experience,
but also be empowered by the value of our products.
As a result, your business will be revitalized and maintain
a sustainable and healthy operation.

Fault recovery

Promptly diagnose and fix issues such as black
screens, freezing, and misalignment in image
recognition. It not only provides a solid
guarantee of overall system safety and security,
but also brings you an unprecedented superior
experience.

Regular maintenance

Regularly maintain devices such as cameras to
ensure normal system operation. It covers a full
range of care measures to prevent potential
failures, improve performance and extend
service life, to provide with higher quality
services and save on operating costs.

Version management and training
To ensure the stable operation and continuous optimization of your equipment, We provide a whole range of detailed package of services such as data backup, function updates, and version rollbacks according to the equipment version, and provide training on operational demonstrations and explanations for new version features.
O&M training
Provide specialized training on product O&M, operational skills, and related digital tools. Enhance your team's ability to operate the product independently and efficiently, and realize easier and more convenient management in the actual operation process.
Product knowledge base

Provide a comprehensive product knowledge
base covering aspects such as system
application design, product features, product
O&M, product performance testing methods,
system installation and updates, and system
version backup and recovery methods.

Explore Customer Service Throughout the Full Lifecycle
Contact Us
Upload business card
WeWell Service & Support

Quick identificationof abnormal indicators

Effective diagnosis of fault causes

24/7 fast response

远程支持服务1 远程支持服务2 远程支持服务3
发送邮件
If you require in-depth consulting, please contact our O&M team.
After-sales tel.: 4009932959(UTC+8) 9:00 to 18:00 from Monday to Sunday
Contact
Service
&
Support
Back to
Top