Cosmo – After-sales O&M Support for Logistics Equipment

Your Intelligence Keeps Running, We Make Sure of It

The day your system goes live is just the start. Cosmo Service ensures full-lifecycle operational assurance, combining AI diagnostics, preventive maintenance, continuous software updates, and expert support. From day one to decade ten, we protect every efficiency gain in your intelligent logistics operation.

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Efficiency and Safety Running in Parallel, Always

Troubleshooting and Repair

Timely diagnosis and precise resolution of issues such as black screens, lagging, and inaccuracies in vision recognition, ensuring stable system performance and overall operational security.

Lifecycle & Maintenance Management

Preventive maintenance and component optimization services for port equipment and intelligent systems. Through periodic inspections, condition monitoring, and predictive maintenance, critical assets such as quay cranes and yard cranes operate with reliability and extended service life. Unplanned downtime is minimized, enabling terminals to reduce costs, improve efficiency, and maintain continuous high-performance operations.

System launch was just the very first step. What truly gives us peace of mind is Westwell’s 24/7 always‑on support. Whether it’s a late‑night alert or a system upgrade request, they respond immediately and resolve issues with precision. With a partner like this, we can fully focus on growing our business.

System Updates and Version Management

Providing comprehensive services to ensure stable operation and continuous optimization of equipment and systems, including version-based data backup and feature updates. Training and demonstrations on new features also help teams operate efficiently and adapt quickly to version iterations.

Operations & Maintenance Training

Equipping teams with essential product operations and maintenance knowledge, covering daily operations, troubleshooting, and tool usage. Through hands-on exercises, on-site demonstrations, and online learning, we ensure terminal safety while enhancing teams' ability to operate autonomously and efficiently, and achieving simplified and streamlined operations management.

Product Knowledge Base

Providing a comprehensive product reference guide covering system application design, feature usage instructions, operations and maintenance procedures, performance testing methodologies, system installation and upgrade plans, and version backup and recovery processes. We complete technical support and knowledge assurance for every user.